Get in touch and ask any questions you may have about the EAP Heat brand or our products.
Our standard shipping will take 2-3 business days to deliver on the East Coast and 4-6 days on the West Coast. We require a signature confirmation to ensure your order arrives at the correct destination. If you are out of time and need your tools tomorrow, We offer an Express shipping (1-2 days) Orders must be placed by 12:30 EST to ship out same day. No shipping on weekends and Holidays.
We accept returns for full refunds as long as it’s in its original packaging and brand new.
EAPHeat will offer exchanges as long as the items purchased meet the following conditions:
1. Products must be returned in original, new and unused conditions with all original packaging and accessories.
2. Products returned for an exchange must be returned within 30 days of receipt. Shipping and handling fees are non-refundable, and the customer is responsible for paying the return shipping fee when sending item back.
3. Products not eligible for exchange will be returned at customer’s expense.
Contact EAP Heat Customer Service at
ALL exchanges should be sent to:
913 NORTH COBB PARKWAY
Marietta, GA 30062
IMPORTANT!: Please attach a note inside including your order number and tracking number & item you wish to exchange for. We strongly advise that you include insurance for your items in case any carrier issues occur.