We accept returns for full refunds as long as it’s in its original packaging and brand new.
EAPHeat will offer exchanges as long as the items purchased meet the following conditions:
- Products must be returned in original, new and unused conditions with all original packaging and accessories.
- Products returned for an exchange must be returned within 30 days of receipt. Shipping and handling fees are non-refundable, and the customer is responsible for paying the return shipping fee when sending item back.
- Products not eligible for exchange will be returned at customer’s expense.
ALL exchanges should be sent to:
913 NORTH COBB PARKWAY
Marietta, GA 30062
IMPORTANT!: Please attach a note inside including your order number and tracking number & item you wish to exchange for. We strongly advise that you include insurance for your items in case any carrier issues occur.