At EAP Heat, we are devoted to coming through for your hair. We want to do the same for the goods that take care of your hair.
All orders received Monday through Friday before the ceasing of shipping for that day will be processed and shipped within 7-10 business days. All orders received over the weekend or after the cessation of shipping will be processed the following business day. Orders with express shipping are sent out within the next business day and delivered via USPS. Excluding US federal holidays, all orders are processed and ship Monday through Friday only.
When we experience a high volume of orders, shipments are subject to a possible delay. Please allow additional days in transit for delivery should this occur.
You will receive a tracking email once your order has shipped containing your tracking number(s) and they will be active within 48 hrs.
While in our care we take full responsibility for your goods. We do not control the method in which your goods are delivered once responsibility is relinquished to the shipping company.
Shipping costs are non-refundable and a refund will exclude the original shipping costs.
All items being returned must be unused, unopened, and sent in their original box with instruction manuals and any accessories. If an item is being returned for defects, repack the good(s) in their original packaging, and original box, and be sure to include all of the contents of the box including instruction manuals and any accessories.
Start your return at returns.eapheat.com. For your protection, we recommend using a trackable shipping service, insured to the value of what you are returning.
Return to the address below:
913 North Cobb Parkway Suite B
Marietta, GA 30062